FAQs

Whether you rent in-person, online or over the phone,

there are a few things you need to know.

CALL US WITH QUESTIONS!

330-615-6129 - Ellet Location

330-294-9570 - Kenmore Location

GENERAL QUESTIONS


Where is Cypress Ellet Mini Self Storage located? We are located at :

What are the office hours?
NEW OFFICE HOURS
MONDAY - FRIDAY: 9 a.m. - 2 p.m.
SATURDAY: by appointment only
SUNDAY: closed

Can I make an appointment?
Yes, we are available for appointments. Please call 330.615.6129 for Ellet and 330-294-9570 for Kenmore to set up after-hours appointments. 

When can I access my storage unit? Access your belongings 7 days a week between 7 a.m. and 11 p.m.
24-hour access is also available. Please inquire.  

Am I required to store long-term?
Tenants are never required to store long-term. We offer month-to-month leases. 

Is there a security deposit?
There is no security deposit. 

Is there an administration fee?
We have a one-time administration fee due at sign up. This fee is non-refundable and includes your lock.

What are the security features?
Our property is fenced and gated with after dark bright facility lighting. We have 22 cameras providing 24-hour video surveillance.

Do I need identification?
Yes, a copy of your driver’s license is required. In either an online or phone rental, you must take a photo of your license and email it to us once we’ve confirmed all your info or made contact with you after an online rental.

If I leave after the first of the month, will I be charged for the entire month?
We prorate your rent when you move in. We do not prorate rent on move out. We have been known to be flexible on this.

INSURANCE


What about insurance?
We require you have insurance for your contents. It’s offered in the online rental process and rates begin at $9/mo for $2000 coverage for
* Zero Deductible insurance *
Ask your insurance agent if they offer Zero deductible insurance. This is the best deal in town for your peace of mind!
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MOTORCYCLES / VEHICLES


Do you rent indoor space for motorcycles?
Yes, we have 5x10 units and 10x5 units. Rates are variable depending on temperature controlled vs. non-temperature controlled. Of course, we have larger units too. For all licensed vehicles, you must provide your driver’s license, insurance, loan papers, title and registration.

Do you rent outdoor spaces for my car, small boat or have indoor spaces?
Yes, we have a few outdoor spaces for your vehicle. They go fast so please call. Our indoor parking “garage” spaces are in demand but please call. We can put you on a list for when a large indoor space comes up.

PASSCODES


What about my passcode for your keypad and gate system?
When you choose a passcode, please choose a 4 – 6 digit passcode. Numbers only and do not start your passcode with a zero.

How do I use my passcode?
Once you get to the facility, your code will only work by using the
STAR * key before the number and the HASHTAG # key after your number. If your passcode is “123456” then you will enter *123456# to activate your hall door or the gate.

How long does it take for my passcode to be activated?
Generally, about 15 – 30 minutes.

If I rent in Hallway One or Two, and it’s the door closest to the street, should I use the gate?
Yes – for your safety and in order for our software to work best, we require that even if you rent in Hallway 1 or 2 and use the front doors to access your unit, you will still have to activate the gate to let us know you’re on the property. You can still use the front doors after you open the gate. The gate closes automatically.

Can I use my own lock?
No – the admin fee includes a lock and our required insurance requires that you use our locks. No exceptions unless you already own a disc or cylinder lock.

How do I get my lock and key?
There are some extra steps to get your lock and key. If you’re renting online after business hours or the weekend, we will get notified that you’ve rented. We will either call or email you to give you a temporary Keypad code to access Hallway One.

This temporary code will expire within 24 – 48 hours. Once you’ve entered the hall, there will be a lockbox on the right. We will give you another temporary code to get into one of the boxes. You will find a lock with a key in it and another key on a ring.

Take your new lock and the extra key to your hallway. Find your unit and use the extra key on the ring to take the blue lock off your unit. Take the blue lock and key back to the indoor lockbox in Hallway One and put it back in the locker for us to retrieve when we are on site.

You are good to go! Thanks for renting with us!
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